FAQ

FAQ 2016-11-02T15:22:32+00:00
What happened to Tropicos and Pro-Teen Crunch? 2016-09-08T01:33:55+00:00

Our products need to hold a minimum sales rate to maintain range and these were falling short – we miss them too!

Information about Food Allergies 2016-09-08T01:33:40+00:00

A food allergy is an abnormal immune response to a particular food, called the allergen. When the allergen is ingested, the body recognizes it as a foreign substance and produces antibodies that trigger inflammation and other reactions such as swelling, hives, stomach upsets and a dry throat. In severe cases, a food allergy can result in an anaphylactic reaction, which involves the breathing and circulatory system, and can be life threatening.

Some of the most commonly reported food allergies in Australia include allergies to cow’s milk, egg, peanut, tree nuts, fish, shellfish, soy and wheat.

If you have a diagnosed food allergy you should completely avoid this particular type of food to clear your symptoms and help you feel well again.

Do you use all Australian ingredients? 2016-09-08T01:33:07+00:00

First stop for sourcing our ingredients is always Australia!

Most of our ingredients including oats, soy, corn, sorghum, sugar and golden syrup are locally sourced. However, we do sometimes have to source our ingredients from overseas when there’s no other option. That’s often due to the weather conditions and availability that can make 100% Australian-made products practically impossible.

Have a look where some of our major ingredients come from:

  • Corn/Maize Flour – Leeton, NSW, Australia
  • Oats – Australia
  • Soy Beans – Australia
  • Rice Flour – Australia & Pakistan
  • Psyllium – India. It’s the only viable and high quality commercial supplier of the psyllium husk.
  • Golden Syrup – QLD, Australia
  • Sugar – Australia
Are all of the Freedom Foods products made in Australia? 2016-09-08T01:32:34+00:00

Most of them – yes!

The only exception is: Norganic Soya Mayonnaise – USA

Does Freedom Foods use Genetically Modified ingredients? 2016-09-08T01:32:12+00:00

We’re proud to say that all Freedom Foods products produced in Australia are free of genetically modified ingredients. We adhere to the Food Standards Code of Australia and New Zealand, if you’d like to learn more about our standards.

Are all of your products nut free now? 2016-09-08T01:31:42+00:00

All of the Freedom Foods cereals and bars are nut free* as we are producing them in a dedicated factory that does not use and tests for the presence of Peanut Almond Hazelnut and Walnut. Some of our products are still made in other factories where nuts may be processed so at this stage not all of the Freedom Foods products are nut free. If in doubt, please give us a call on (freecall) 1800 646 231.

*Always check the packaging for specific information – if a product is nut free it will be clearly communicated on the front of the packaging.

How long should I keep the Soy/Rice/Oat Milks after opening? 2016-09-08T01:30:48+00:00

It’s best not to keep it open for longer than 5 days. And don’t forget that those days must be spent in the refrigerator.

Is the soy & rice milk packaging recyclable? 2016-09-08T01:30:30+00:00

Naturally!

What is the soy & rice milk packaging made from? 2016-09-08T01:30:17+00:00

It is made of paperboard, with thin layers of plastic and a thin layer of aluminum foil to protect the product from oxygen, flavours and light.

Is Bisphenol-A in our packaging? 2016-09-08T01:29:59+00:00

There is none whatsoever used in the packaging of our soy, rice and quinoa. – oat milk is from AO range – maybe change to Quinoa.

Why do you use Fruit Juice Concentrate in some of your cereals and what is it? 2016-09-08T01:25:20+00:00

We always choose fruit juice over refined cane sugar where possible. We usually use apple juice.

Are the Freedom Foods Free Oats Gluten Free? 2016-09-08T01:25:04+00:00

The short answer is no. As per FSANZ standards, oats are classified as gluten containing cereals.

Why does the Crunchola now have Canola Oil instead of Soy Oil? 2016-09-08T01:24:51+00:00

We moved to Canola Oil from Soy Oil so people with soy allergies can enjoy our Crunchola too.

What is 1401 in the ingredients list of Vege Spread, and is it from a wheat origin? 2016-09-08T01:24:37+00:00

1401 is a type of starch used as a thickener and it is corn based. Vege Spread is completely gluten free.

What is Tricalcium Phosphate in Maple Crunch (Ultra Rice)? 2016-09-08T01:24:21+00:00

Tricalcium Phosphate is present in nature as a rock. Tricalcium phosphate is purified to remove sand etc. and then finely ground. The finely ground material acts as a anti caking agent which aids the flow of dry flour mixes such as Maple Crunch prior to being extruded.

What is the Acidity Regulator used in your products? 2016-09-08T01:24:03+00:00

The Acidity Regulator is a natural Malic Acid that is derived from apples.

Does the grain vinegar in the mustard used for mayonnaise production contain gluten? 2016-09-08T01:23:45+00:00

It is corn based so there is no gluten in the grain vinegar.

Is the egg raw in the mayonnaise? 2016-09-08T01:23:27+00:00

Is the egg raw in the mayonnaise?

What is AQUAMIN which I have read on your ingredients listing for some of your Soy or Rice Milks? 2016-09-08T01:22:59+00:00

Aquamin is an extract from organic seaweed that is naturally high in calcium.

Is petroleum used in the making of the Soy Milk? 2016-09-08T01:22:33+00:00

Absolutely not. We make sure we use a gentle and natural milling process.

In Australia’s Own Organic range, how is the sunflower oil pressed? 2016-09-08T01:22:15+00:00

Our sunflower oil is cold pressed or expeller pressed. It’s never a chemical based process.

Can’t find the answer to your question? 2016-09-08T01:21:43+00:00

Just send us an email and we’ll be in contact very soon!

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